Transportation - Service Advisors - Madison

Location: Madison, Wisconsin
Service Advisors – Madison, WI 

If you have the necessary experience, have shown stability with past employers, have a strong industry background and are looking for new opportunities, let EJS Group guide you through a highly competitive marketplace. EJS Group will provide you with insight into our client’s culture, compensation expectations and growth opportunities. Apply today and allow us to present you to our client for maximum exposure.
Job Purpose: 
Under the direction of the Service Manager, the Service Advisor is responsible for serving as a liaison between the customer and technicians - which involves scheduling repairs, assigning work to technicians, preparing repair orders, billing repair orders, entering work orders into computer system, and ordering shop supplies according to procedures.

Essential Duties and Responsibilities:
  • Process all shop repair orders by scheduling & assigning work to shop Associates.
  • Document and diagnose necessary repairs by taking photographs.
  • Provide effective communication to customers regarding their job orders by preparing estimates for repair work and parts; monitor job schedules to ensure timeliness of repairs and job pricing.
  • Work closely with customers and insurance companies to obtain necessary authorization and documentation relating to repair work.
  • Complete invoicing and collecting procedures in a timely manner.
  • Maintain inventory of parts, paint and materials necessary for repair functions.
  • All other duties as assigned. 
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

Our client is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.  

Skills Preferred:
Time Management - Advanced
Writing Skills - Intermediate
Sales Skills - Advanced
Phone Skills - Advanced
Google Apps - Novice
Communication Skills - Advanced

Behaviors Preferred:
Team Player: Works well as a member of a group
Leader: Inspires teammates to follow them
Innovative: Consistently introduces new ideas and demonstrates original thinking
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations Preferred: 
Self-Starter: Inspired to perform without outside help
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Financial: Inspired to perform well by monetary reimbursement
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education Required:
High School or GED or better.
Preferred - Associates or better in Diesel Technology or related field.

Licenses & Certifications: 
Kevin Sierka
Recruiting Manager

406-564-1735 (f)
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