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Service Advisor - 2nd Shift

Fort Wayne - New Haven, Indiana · Transportation/Logistics

Description & Job Purpose 

Under the direction of the Service Manager, the Service Advisor is responsible for serving as a liaison between the customer and technicians - which involves scheduling repairs, assigning work to technicians, preparing repair orders, billing repair orders, entering work orders into computer system, ordering shop supplies according to procedures and consulting with insurance companies. 

Essential Duties & Responsibilities 

Process all shop repair orders by scheduling & assigning work to shop Associates. 
Document and diagnose necessary repairs by taking photographs. 
Provide effective communication to customers regarding their job orders by preparing estimates for repair work and parts; monitor job schedules to ensure timeliness of repairs and job pricing. 
Work closely with customers and insurance companies to obtain necessary authorization and documentation relating to repair work. 
Complete invoicing and collecting procedures in a timely manner. 
Maintain inventory of parts, paint and materials necessary for repair functions. 
All other duties as assigned. 

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

Qualifications & Skills
Communication Skills
Computer Skills
Phone Skills
Sales Skills
Time Management
Writing Skills


High School or GED or better in General.
Associates or better in Diesel Technology.

Licenses & Certifications

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