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Service Advisor

Grand Rapids, MI · Transportation/Logistics
Booming Company with 2nd, 3rd shifts available now and more stores opening! We are so busy we decided to add a 3rd shift and will have 1st for those learning the ropes.

The Service Advisor is responsible for serving as a liaison between the customer and technicians - which involves scheduling repairs, assigning work to technicians, preparing repair orders, billing repair orders, entering work orders into computer system, ordering shop supplies according to procedures and consulting with insurance companies.

Essential Duties and Responsibilities

Process all shop repair orders by scheduling & assigning work to shop Associates.
Document and diagnose necessary repairs by taking photographs.
Provide effective communication to customers regarding their job orders by preparing estimates for repair work and parts; monitor job schedules to ensure timeliness of repairs and job pricing.
Work closely with customers and insurance companies to obtain necessary authorization and documentation relating to repair work.
Complete invoicing and collecting procedures in a timely manner.
Maintain inventory of parts, paint and materials necessary for repair functions.
All other duties as assigned.

Qualifications

Education

Required - High School or GED or better in General.
Preferred
AA or job history in Diesel Technology.

Licenses & Certifications

CDL & DL (Training)
Thanks,
 
Chris Westerlund
President

406-534-4232 – Billings, MT
480-568-4544 – Phoenix, AZ
406-697-4993 (c) 406-564-1735 (f)
 
www.ejsgroup.com
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 I’m a great believer in luck…the harder I work, the more I have of it!   - Thomas Jefferson
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